Successful teams do these 2 things:

  1. Track and organize work in progress (WIP)
  2. Eliminate 2 biggest time sinkholes:
  3. Operating System (OS) installation
  4. Software deployment

Turn things around by doing the following:

  • Track and control WIP
  • Automate OS installation
  • Adopt CI/CD for software pushes
  • Outside of Jeff's oneliners, MH failed in this area. We probably could have automated common software deploys with something like Ansible.

Managing WIP#

  1. Ticketing system
  2. Kanban

Ticketing Systems#